UAN: 111-123-456 TCS Pakistan
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Service Ambassador Program

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Industry:
Services
Category:
Client Services & Customer Support
Total Position:
15
Job Type:
Part Time ( Rotating )
Job Location:
Karachi
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
Fresh
Work Permit:
Pakistan
Apply By:
Jun 24, 2016
Posted On:
May 24, 2016
Job Description

  • Responsible for engaging the existing and potential customers to establish interest and trust, and building rewarding working relationships.
  • Maintains Companys service standards by exercising professionalism and empathy when dealing with customers and is focused towards creating a WOW experience for the customer.
  • Responsible for conveying a consistent brand image that appeals to the customers.
  • Creates a comfort zone for customers that creates customer loyalty and encourages repeat business.
  • Facilitates customers by explaining necessary procedures and accepting & registering orders for YAYVO products and services.
  • Analyzes customers needs and preferences correctly. Is well versed in evaluating options to choose the best solution for them.
  • Provides full suite of customer services offerings (e.g. shipment status, tracking and other related queries) to customers contacting YAYVO via the customer service hotline timely and accurately.
  • Follow-up and makes scheduled call backs to customers where necessary.
  • Ensures that critical issues are highlighted to the supervisor/ team leader and seek advice and resolutions.
  • Responds to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time, prices and/or any promotional activity.
  • Liaises with Operations Department and other departments on quick and efficient resolution of customer issues and queries.
  • Highlight areas for improvement with suggested solutions to improve TCSs procedures, technology and service to positively enhance customers experience with TCS.
  • Adheres to existing Customer Service procedures as outlined in the department manuals, while maintaining discretion to exercise flexibility to customers needs that are Legal and Permissible in consultation with CS Supervisors and Managers.

Skills Required:

  • Interpersonal skills
  • Communication Skills
  • Team Player
  • Emotional Intelligence
  • Planning & Organizing
  • Relationship Building
  • Service Oriented

4 Step Process
Welcome to the TCS Service Ambassador program. For successful submission of application, please complete the following 4 step process:
Already a registered member with our
career portal? Proceed here
New Member? Proceed here.
Step 1.
Sign in to your existing profile
Step 1.
Sign up, if you are a new user, create an account.
Step 2.
Apply for Service Ambassador program
Step 2.
Apply for Service Ambassador program
Step 3.
Submit your CV and upload recent photograph
Step 3.
Submit your CV and upload recent photograph
Step 4.
Complete online test and submit application
Step 4.
Complete online test and submit application
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Jobs in Pakistan
Jobs in Pakistan