Responsible for engaging the existing and potential customers to establish interest and trust, and building rewarding working relationships.
Maintains Company’s service standards by exercising professionalism and empathy when dealing with customers and is focused towards creating a ‘WOW’ experience for the customer.
Responsible for conveying a consistent brand image that appeals to the customers.
Creates a comfort zone for customers that creates customer loyalty and encourages repeat business.
Facilitates customers by explaining necessary procedures and accepting & registering orders for YAYVO products and services.
Analyzes customer’s needs and preferences correctly. Is well versed in evaluating options to choose the best solution for them.
Provides full suite of customer services offerings (e.g. shipment status, tracking and other related queries) to customers contacting YAYVO via the customer service hotline timely and accurately.
Follow-up and makes scheduled call backs to customers where necessary.
Ensures that critical issues are highlighted to the supervisor/ team leader and seek advice and resolutions.
Responds to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time, prices and/or any promotional activity.
Liaises with Operations Department and other departments on quick and efficient resolution of customer issues and queries.
Highlight areas for improvement with suggested solutions to improve TCS’s procedures, technology and service to positively enhance customer’s experience with TCS.
Adheres to existing Customer Service procedures as outlined in the department manuals, while maintaining discretion to exercise flexibility to customers’ needs that are Legal and Permissible in consultation with CS Supervisors and Managers.