Service Ambassador - Work from Home Program

Print |

Industry:

Services

Category:

Client Services & Customer Support

Total Position:

Job Type:

Part Time ( Rotating )

Department:

Customer Services

Job Location:

Hyderabad, Karachi

Gender:

No Preference

Minimum Education:

Intermediate/A-Level

Career Level:

Entry Level

Minimum Experience:

Fresh

Apply By:

Nov 15, 2018

Posted On:

Oct 19, 2018

Job Description

Engages the existing and potential customers to establish trust and building rewarding working relationships.
Maintains Company’s service standards by exercising professionalism and empathy when dealing with customers and is focused towards creating a WOW experience for the customer.
Conveys a consistent brand image that appeals to the customers.
Facilitates customers by explaining necessary procedures of TCS products and services.
Analyzes customers’ needs and preferences correctly. Is well versed in evaluating options to choose the best solution for them.
Provides full suite of customer services offerings (e.g. shipment status, tracking and other related queries) to customers contacting TCS via the customer service hotline & electronic channels timely and accurately.
Follow-up and makes scheduled call backs to customers where necessary.
Ensures that critical issues are highlighted and seek advice for resolutions.
Highlights areas for improvement with suggested solutions to improve TCSs procedures, technology and service to positively enhance customers experience with TCS.

Required Skills

Emotional Intelligence, Planning & Organizing, Relationship Building, Interpersonal & Communication Skills, Customer Centricity