•Ensure implementation and monitoring of all operational KPIs and SOPs.
•Analyze market trend, competitors’ activities and business potential to enhance market share.
•Ensure retention of existing customers.
•Ensure close coordination with area office team.
•Conduct field surveys and meeting with couriers on a weekly basis.
•Responsible for training & development and personal grooming of the team.Required Skills
Customer centricity Strong communication and, operational movements, products/services and SOPs