Engages the existing and potential customers to establish trust and building rewarding working relationships.
Maintains Company’s service standards by exercising professionalism and empathy when dealing with customers and is focused towards creating a WOW experience for the customer.
Conveys a consistent brand image that appeals to the customers.
Facilitates customers by explaining necessary procedures of TCS products and services.
Analyzes customers’ needs and preferences correctly. Is well versed in evaluating options to choose the best solution for them.
Provides full suite of customer services offerings (e.g. shipment status, tracking and other related queries) to customers contacting TCS via the customer service hotline & electronic channels timely and accurately.
Follow-up and makes scheduled call backs to customers where necessary.
Ensures that critical issues are highlighted and seek advice for resolutions.
Highlights areas for improvement with suggested solutions to improve TCSs procedures, technology and service to positively enhance customers experience with TCS.