UAN: 111-123-456 TCS Pakistan
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Service Ambassador - Work from Home Program

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Industry:
Services
Category:
Client Services & Customer Support
Total Position:
15
Job Type:
Part Time ( Rotating )
Department:
Customer Services
Job Location:
Islamabad, Karachi
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
Fresh
Apply By:
Apr 20, 2017
Posted On:
Apr 7, 2017
Job Description


  • Engages the existing and potential customers to establish trust and building rewarding working relationships.

  • Maintains Companys service standards by exercising professionalism and empathy when dealing with customers and is focused towards creating a WOW experience for the customer.

  • Conveys a consistent brand image that appeals to the customers.

  • Facilitates customers by explaining necessary procedures of TCS products and services.

  • Analyzes customers needs and preferences correctly. Is well versed in evaluating options to choose the best solution for them.

  • Provides full suite of customer services offerings (e.g. shipment status, tracking and other related queries) to customers contacting TCS via the customer service hotline & electronic channels timely and accurately.

  • Follow-up and makes scheduled call backs to customers where necessary.

  • Ensures that critical issues are highlighted and seek advice for resolutions.

  • Highlights areas for improvement with suggested solutions to improve TCSs procedures, technology and service to positively enhance customers experience with TCS.

Required Skills

Emotional Intelligence, Planning & Organizing, Relationship Building, Interpersonal & Communication Skills, Customer Centricity

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